We work exclusively with small and medium sized companies taking into consideration the customer support levels you require and affordable cost options available to meet your budget.
We support Home users and over 100 businesses between 1 and 100 employees with a total base of over 1000 individual users, and growing!!
- 85% of all support calls are resolved within 15 minutes.
- We only hire certified professionals: Annecto ONLY employs fully trained system analysts, engineers and consultants.
- Our Help Desk delivers 1st, 2nd and 3rd line support between 08:30 – 18:00 as standard and you can use it as many time as you like with ALL our support packages.
- We deliver Rapid remote connection support using ‘state-of-the-art’ technology.
- You will receive a private on-line account so you can track support cases, log new cases, and create task lists for onsite action, plus lots more.
- We offer unlimited, fixed fee per month contracts as standard. Our support programs are designed to offer regular remote and onsite professional assistance and IT consulting to the level you require.
- We deliver first class support 100% of the time not just during a trial or assessment period. If you require a long term agreement of one, two or three years then this is available upon request.
- Get in touch with us to get your FREE systems evaluation to see how we can best help your company get the most of of what you have.